free website creation software


WinCross Desktop Technical Support

If you’re having trouble using WinCross Desktop there are several ways to get assistance.

1

WinCross Desktop Help system

The first resource is the comprehensive WinCross Help system. WinCross Help covers all of the program’s commands and features in detail, and will usually contain the answer you’re seeking.

2

Telephone and email support

WinCross support is offered to our users to answer simple “how to” questions, assist with technical issues, and help with licensing and installations. Support is free for 1 year starting from the initial WinCross purchase date. After the initial first year, free support is available in our annual maintenance program. This program is less expensive than purchasing upgrades.

If you do not qualify for free support, additional support is available for a fee on the latest versions of WinCross.

Support can be reached by email or phone (+1.800.WINCROSS). Regular support hours are 8:00 AM – 4:00 PM (MST).

3

Training

WinCross training is provided to educate our users on how to effectively use WinCross. WinCross training provides instruction on its features and functionalities. Training is most effective when the training is tailored to the client’s questionnaire and data. We suggest the WinCross user familiarize themselves with the menus, online videos, and example questionnaire and data provided at installation, prior to signing up for training. Training is available for a fee for users licensed for our current version.

4

Videos

You’ll find a series of videos that cover the most common tasks in WinCross on our YouTube page.

5

FAQ Pages

Answers to the most commonly asked questions can be found on the WinCross FAQ’s page.

6

WinCross user community

For some questions it might be appropriate to reach out to the WinCross user community for answers. The WinCross Programmers group on LinkedIn is one such resource.

Latest Features

What's New in V25

View PDF

We’re excited to introduce several new enhancements in WinCross 25, focusing on improving efficiency and ease of use. The most notable upgrade is the significant performance boost with the removal of ASCII data, which leads to faster runtimes and smoother processing. We've also streamlined banner creation with Express Banners from Variable Data, and improved Auto (AI, Analytical Intelligence) Wording and Dictionary features to make your work more intuitive and automated. Auto (AI) Rating Scales now sort by meaning, eliminating the need for manual scale adjustments. Additional improvements include a customizable Significance Summary Report, Bonferroni correction, the ability to Globally Modify Banner Statistical Testing, and enhanced Excel TOC controls for better navigation. As always, we’ve also made various improvements to enhance your overall experience! Download the data here to follow along!

What's New in V24

View PDF

WinCross 24 delivers a major leap in automation, flexibility, and customization. The new Analytical Intelligence (AI) feature—found under the Auto tab in Express Table Setup—automatically creates tables with just a few clicks. WinCross intelligently analyzes your data structure and generates tables to match your specifications.
This version also introduces Side-by-Side (VAR+) tables, enabling easy product comparisons across multiple questions without the need for VAR+ syntax. Users gain full control over significance and small sample size footnotes, with customizable text and full Unicode support. Additional enhancements include a new Geometric Mean (GM) statistic, expanded CALC and glossary commands, and enhanced Excel Data Options for report-wide statistic row control and automatic blank column suppression.
Other upgrades include an increased maximum of 500 banner columns, a redesigned Express Table Setup with simplified checkbox options for Table, Statistics, and Filter controls, and new SPSS Sort Merge string-width settings. WinCross 24 also includes full compatibility with the latest version of SPSS

What's New in V23

View PDF

WinCross 23 introduces a powerful suite of enhancements designed to improve presentation creation, language support, and workflow efficiency. Users can now build complete PowerPoint presentations directly within WinCross—adding tables, charts, images, and labels to multiple slides with ease. Full UNICODE support enables seamless use of foreign languages and special characters across job files.
Additional highlights include a LOOP Statement Map for visualizing complex logic, the new CALC ABS function for absolute-value calculations, and the ROUND glossary feature for precise decimal control. The Excel TOC tools offer expanded customization, allowing users to apply background colors and remove hyperlinks when desired. Other refinements include customizable Unweighted Total text, the option to run tables without significance testing for faster large-study performance, and full SPSS compatibility

What's New in V22

View PDF

WinCross 22 delivers significant usability and performance improvements, highlighted by a completely redesigned charting system that is faster, more flexible, and more intuitive. The Advanced Run feature allows multiple banners and tables to be executed in a specified order, similar to interweave banners, streamlining large projects.
This version expands banner support to include all statistical options, introduces the Percentage Off (PO) summary function for quick top-box analyses, and adds automatic backup job file creation with adjustable limits under Program Options. Other enhancements include expanded maximums for banner column width and table name length, dramatically faster memorized report execution, and full SPSS compatibility

HELPFUL DOCUMENTS

The following documents cover various topics relating to weighted significance testing, and to part-whole comparison of means.

Weighted Data and Significance Testing Tools

This document explains how WinCross handles significance testing for both unweighted and weighted data. It provides guidance on using the built-in Significance Testing Tool—originally developed for unweighted data—and outlines how different statistical programs, such as WinCross and SPSS, approach the treatment of weights in testing means and percentages. The paper emphasizes that the WinCross method yields more accurate results, detailing how to input weighted means, standard deviations, and effective sample sizes correctly for reliable analysis.

Weighted Standard Error and Its Impact on Significance Testing
(WinCross vs. Quantum & SPSS)

Authored by Dr. Albert Madansky, this paper compares how WinCross, Quantum, and SPSS compute the standard error of a weighted mean. It explains the theoretical foundation behind each method and demonstrates why WinCross’s approach—using the unweighted variance and effective sample size (b)—provides an unbiased estimate of the variance of a weighted mean. In contrast, SPSS employs a “weighted variance” and the sum of the weights as its sample size, leading to biased results. Through formulas and a practical example, the document shows how these differing methodologies impact hypothesis testing and underscores the statistical rigor of the WinCross approach.

Alternative Approaches to Significance Testing with Weighted Means

Written by Dr. Albert Madansky, this paper compares how WinCross, SPSS, and Mentor (CfMC) handle significance testing with weighted means. It breaks down the mathematical foundations behind each system’s computation of the standard error and variance, highlighting how these differences affect test accuracy. The document concludes that WinCross’s method—using the unweighted variance and effective sample size—provides the most statistically reliable results, as it produces an unbiased and lower-variance estimate of the true population variance. The paper also demonstrates how to replicate each software’s method using T-Test templates, showing why the WinCross approach is preferred for precise and defensible hypothesis testing.

A Simulation Comparison of WinCross, SPSS, and Mentor Procedures for Estimating the Variance of a Weighted Mean

In this simulation study by Dr. Albert Madansky, 1,000 random samples were generated to compare how WinCross, SPSS, and Mentor estimate the variance of a weighted mean. The results show that both WinCross and Mentor provide unbiased estimates, while SPSS tends to overestimate due to its weighting method. However, WinCross demonstrates a smaller standard deviation in its estimates, meaning its results are consistently closer to the true variance. The paper concludes that the WinCross approach is statistically superior, producing more stable and accurate estimates of weighted variance across repeated samples.

An Analysis of WinCross, SPSS, and Mentor Procedures for Estimating the Variance of a Weighted Mean

This paper by Dr. Albert Madansky provides a detailed theoretical comparison of how WinCross, SPSS, and Mentor (CfMC) calculate the variance of a weighted mean. It breaks down each program’s mathematical method, explaining the role of effective sample size and weighting bias in determining the accuracy of statistical results. The analysis shows that WinCross and Mentor both produce unbiased estimates, but the WinCross estimator (s²/f) has a smaller variance—making it the more efficient and reliable choice. SPSS, by contrast, applies a biased weighting formula that inflates variance estimates and reduces test precision. The paper mathematically demonstrates why WinCross yields more stable and consistent significance testing outcomes.

Part–Whole Comparison of Means

This paper by Dr. Albert Madansky examines how to test whether the mean of a subgroup (“part”) differs significantly from that of the total group (“whole”). It compares the WinCross t-test approach with the National Assessment of Educational Progress (NAEP) method. WinCross calculates the variance of the part–whole difference using a formulation that provides greater sensitivity and accuracy, while the NAEP approach produces a larger standard error, leading to fewer detected differences. The analysis shows that the WinCross method more precisely identifies real differences between a subset and its parent population, particularly when the subset is a substantial portion of the total sample.

A Note on Spurious Significance

This paper addresses situations where statistical tests can misleadingly indicate “significant” differences due to overlapping or disproportionate samples. Dr. Albert Madansky explains how comparisons involving shared respondents—or cases where a subset (“part”) makes up almost all or very little of a dataset (“whole”)—can distort test results. The document details both mean and proportion comparisons, showing how variance approaches zero as overlap increases, falsely inflating t or z statistics. To prevent such errors, WinCross automatically flags and suppresses results where overlap exceeds 95% or is below 5%, ensuring that only meaningful differences are reported.

Statistical Inference about Net Promoter Scores

In this paper, Dr. Albert Madansky outlines the correct statistical approach for testing differences between Net Promoter Scores (NPS) across samples. It explains that NPS, derived from “promoters,” “passives,” and “detractors,” follows a multinomial distribution, and that treating these proportions as independent—as many analyses mistakenly do—underestimates the true variance, leading to false significance. The document provides the correct formulas for both unweighted and weighted NPS comparisons, incorporating effective sample size adjustments for accurate variance estimation. It also discusses complex scenarios such as overlapping samples or correlated responses, ensuring researchers apply valid inference techniques when comparing NPS across groups or time periods.

© Copyright 2025 - All Rights Reserved - The Analytical Group, Inc. - 15300 N. 90th Street, Ste 500 - Scottsdale, AZ 85260